Job Purpose

The post holder will work as part of the Campus Security Team (CST) to provide a range of professional, flexible, and reliable in-house security, safety and traffic management services to all staff, students and visitors and University properties across the University portfolio. Personally, delivering a front line professional, customer centric approach to enhancing the student experience.

Main Duties and Responsibilities

Customer Service

• Deliver friendly, customer centric, proactive security support to all users of the university property. Be visible, maintaining a high profile with customers and staff and personally taking action to resolve security issues and deliver an excellent support service to enhance the student experience.

• Promote a positive image of the University at all times by personally living the values, maintaining a professional appearance, wearing protective clothing/workwear as issued during external and internal patrols, gatehouse monitoring, gatehouse reception duties, traffic and pedestrian gate duties.

• Delivering a full range of delegated support activities, including directional information about the location of campus buildings, providing access to services for campus users, contractors and visitors and as and when required providing reception and ceremonial and events security support services and relevant visitor information in person, by telephone or email.

• Signpost and advise students, staff or visitors to the correct support services both internally and externally. This may involve interacting with students in periods of distress/crisis and supporting our international student population.

• Provide practical support to and respond to fire alarms, building alarms, safe zone activations and emergency situations also providing first aid, evacuation chair and evacuation lift support, when appropriately trained to do so. Including responding to assistance notifications from staff, students and visitors with disabilities where assistance may be needed with building evacuations.

• Maintaining effective two-way communication and briefings on emerging incidents with colleagues which may involve using two-way radios or other communication tools.

• Following appropriate training, monitor CCTV and other systems in line with general data protection regulations and support internal control room duties of incident management, issuing of equipment, and alarm activation management.

• Be aware of and ensure compliance with all aspects of University policies, relevant legal, regulatory, health and safety requirements.

• Following appropriate training, respond to any “critical incident”, and all aspects of traffic management and be competent in the use of technology to support these aims. Escalating and reporting any compliance and emergency issues in a timely manner.

• Demonstrate teamwork, high levels of productivity and quality of service.

Daily Intelligence Led Patrols and Event Support

• Monitor the campus by day and by night on foot and by vehicle to ensure a safe environment for all staff students and visitors; and carry out checks of University buildings and external car parking areas in order to prevent the risk of fire, flooding, accident and intrusion.

• Respond to Safe Zone alarm activations by foot or by vehicle on a regular basis.

• Monitor traffic flow on the Gilmorehill and Garscube campus in order to ensure that all internal roads are free from obstruction, to prevent accidents and to carry out a mobile patrol of externally located university property including student residential facilities.

• Use supportive marshalling techniques with traffic pedestrian flow for students, staff and visitors entering and leaving campus gates, turnstiles, and buildings.

• Working as a proactive team provide security support during University business, events and graduations to ensure they run smoothly and efficiently.

• Monitor standards of behaviour including control of substance abuse, violence, language, noise, theft, nuisance etc throughout the University and report via the correct system to support Student Services and the Student Conduct Team.

H&S Compliance and Security

• Ensure that all access Gates (traffic and pedestrian) are opened and closed as necessary on each working day or when directed by management.

• Enquire into and systematically investigate unauthorised access onto campus, buildings, or parking on campus using all available information and facilities.

• Accurately complete incident reports and accessible records of all security occurrences, investigations and reports as necessary.

• Supporting the locking and unlocking of premises, in accordance with the Key & Access Control Management policy at all times maintaining records ensuring the uplift and return of building keys, operation of burglar alarms, as necessary.

• Following training act as Fire Warden/Evacuation chair operator to ensure the safe evacuation of University buildings.

• First responder to all emergencies including administering first aid following first aid training.

• Liaise with any contracted on-site security personnel as well as University accommodation staff thus providing a reliable support service to Student and Academic Services. Personal Commitment to our values of ensuring an inclusive community, our commitment to a safe environment for all and to our Don’t Walk By approach in relation to our campus premises.

• Alongside the Facilities Team, assist in the coordination of contractors on-site, by following the contractor’s policy and ensuring the day-to-day work of the building is not disrupted; working closely with the estates department to raise any concerns.

• Support proactive fault and maintenance reporting to the Estates and IT helpdesk.

Knowledge, Qualifications, Skills and Experience

Knowledge /Qualifications

Essential

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role.

A2 Either the ability to undertake training or, good knowledge and understanding of security services including building access control systems and the use of CCTV systems.

A3 Understanding of relevant health and safety policies and procedures relative to the role, including manual handling, fire safety and security, evacuation chair procedures to ensure you can work safely and respond appropriately to support emergency evacuations.

A4 Either working towards a full UK driving licence or, a full clean UK driving licence to undertake mobile patrols and respond quickly to emergency situations and incidents across a geographically dispersed University campus.

A5 Knowledge and understanding of working successfully in a multicultural environment interacting with people from different cultures, backgrounds, races, and faiths.

Skills

Essential

C1 A proactive, flexible and enthusiastic approach to work.

C2 Excellent written and oral communication skills to communicate effectively with students, staff and visitors in a courteous and diplomatic manner.

C3 Self-motivated, able to manage time effectively with ability to work effectively as part of a team and also unsupervised.

C4 IT skills, to include MS Office and Outlook to support the on-line fault reporting system and accurately record security incidents and compliance checks.

C5 Customer care skills.

C6 Accuracy and attention to detail.

C7 Willingness to develop and enhance own skills and knowledge by participating in training to acquire additional skills and broaden knowledge.

C8 Ability to carry out regular surveillance patrols on foot and to secure the safety of a geographically dispersed campus.

C9 Ability to interact effectively with the International community and with any individuals in distress/crisis.

Experience

Essential

E1 Experience providing good front line customer focused security, customer service, or facilities service to a range of customers and visitors.

E2 Experience of health and safety legislation within a working environment.

Terms and Conditions

Salary will be Grade 3, £22,995 - £23,581 per annum, plus 25% shift allowance.

This post is full time (35 hours p/w) and open ended.

The hours are based on a 6 on 4 off shift rotation, consisting of 2x early shift 06.45 - 12.45, 2x back shift 11.45 - 18.45, 2x night shift 18.45 - 06.45.

Closing date: 6 February 2025 @ 23.15